Privacy Policy

Who We Are

Oakpark Alarms Security Services Ltd. (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Oakpark Alarms Security Services Ltd.’s registered office is at Unit 4, Addington Business Park, Addington, Buckingham MK18 2JX and we are a company registered in England and Wales under company number 4586739. We are registered on the Information Commissioner’s Office Register; registration number Z559606X, and act as the data controller when processing your data. Our designated Data Protection Appointed Person is George Ionescu, who can be contacted at Unit 4, Addington Business Park, Addington, Buckingham MK18 2JX, 01296 713010.

Information That We Collect

Oakpark Alarms and Security Services Ltd. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: –

• Name
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number
• Bank details

We collect information in the below ways:

• Email
• Phone
• Post
• Customer in person
• Fax

How We Use Your Personal Data (Legal Basis for Processing)

Oakpark Alarms and Security Services Ltd. takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
• Name –we hold this in order to know the name of our customers
• Address –we hold this in order to visit your address to carry out the duties of our contract with you where necessary, as well as for verification purposes
• Telephone number –we hold this in order to contact customers regarding work
• Email address –we hold this in order to contact customers regarding work; we also hold this for our IT support and customer verification purposes
• Bank account details –we hold this information in order to carry out transactions for payment and/or refunds with our clients
• Company information –we hold information about the structure andorganisation of customer businesses for the purpose of tailoring a bespoke service to individual customers.

Your Rights

You have the right to access any personal information that Oakpark Alarms Security Services Ltd. processes about you and to request information about: –

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Oakpark Alarms Security Services

Ltd. uses Cloudy IT to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Cloudy IT

Cloudy IT is our data processor and we use their cloud services for our data.

Safeguarding Measures

Oakpark Alarms Security Services Ltd. takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

SSL, TLS, encryptions, restricted access, IT authentication, firewalls, anti-virus/malware

Transfers Outside the EU (if applicable)

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Oakpark Alarms Security Services Ltd. does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Oakpark Alarms Security Services Ltd. however, as this information is required for us to provide you with our services, deliver your products. We will not be able to offer our services without it.

How Long We Keep Your Data

Oakpark Alarms Security Services Ltd. only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. We will keep the data indefinitely if not otherwise stated in order to provide the best possible service. This includes what kind of system you have, contact details and address.

Lodging A Complaint

Oakpark Alarms Security Services Ltd. only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Oakpark Alarms Security Services Ltd.

Unit 4, Addington Business Park, Addington, Buckingham MK18 2JX

01296 713010

[email protected]